Shipping Policy
Thank you for shopping with Temple Saint, LLC. We are committed to providing you with the best shopping experience, including efficient shipping and delivery. Please review our shipping policy below for more details.
1. Order Processing Time:
We strive to process and ship orders as quickly as possible. Orders are usually processed within 3 business days (excluding weekends and holidays). Please note that order processing times may be longer during peak seasons or special promotions.
2. Shipping Methods:
We offer various shipping options to meet your needs. You can select your preferred shipping method during the checkout process. Shipping methods available may include standard shipping, expedited shipping, and international shipping.
3. Shipping Rates:
Shipping rates are calculated based on your location, selected shipping method, and the total weight of your order. Shipping costs will be displayed at checkout before you complete your purchase.
4. Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Return Policy
At Temple Saint, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.Please read our return policy below for more information.
1. Returns Eligibility:
Items must be returned within 10 days of the shipping received date.
2. Initiate a Return:
To initiate a return, please contact our customer service team at hello@templesaint.com within 10 days of receiving your order. Please provide your order number and details about the item you wish to return. Our team will guide you through the return process.
3. Return Shipping:
You will be responsible for covering the return shipping costs unless the return is due to our error. We recommend using a trackable shipping method for your return to ensure its safe arrival.
4. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
5. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hello@templesaint.com with photos of the item and packaging. We will provide further instructions on how to proceed.